Refund and Returns Policy

 

•The product is unused

•Original packaging is intact

•Return request is raised within 48 hours of delivery

 

Cricket bats once used for play are not eligible for return, except under warranty terms.

 

•Used bats

•Custom-made bats

•Discounted / clearance items

 

 

Replacement is applicable only if:

•Product is defective on arrival

•Wrong product delivered

 

Video proof during unboxing is mandatory for any claims.

 

 

 

WillowX English Willow bats come with a 2-Year Structural Warranty under normal leather-ball playing conditions.

 

•Structural breakage due to manufacturing defects

•Handle manufacturing defect (within 1 year)

 

•Toe damage due to yorkers

•Water damage

•Improper knocking

•Use with non-leather balls (hard synthetic balls)

•Edge cracks from misuse

•Surface cracks due to normal wear

 

Warranty claims are evaluated after physical inspection.

 

WillowX reserves the right to repair or replace at its discretion.