Refund and Returns Policy
Eligibility for Return
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Returns are accepted only if:
â¢The product is unused
â¢Original packaging is intact
â¢Return request is raised within 48 hours of delivery
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Cricket bats once used for play are not eligible for return, except under warranty terms.
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Non-Returnable Items
â¢Used bats
â¢Custom-made bats
â¢Discounted / clearance items
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Replacement
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Replacement is applicable only if:
â¢Product is defective on arrival
â¢Wrong product delivered
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Video proof during unboxing is mandatory for any claims.
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ð¡ 2-YEAR WARRANTY POLICY
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WillowX English Willow bats come with a 2-Year Structural Warranty under normal leather-ball playing conditions.
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Covered Under Warranty:
â¢Structural breakage due to manufacturing defects
â¢Handle manufacturing defect (within 1 year)
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Not Covered:
â¢Toe damage due to yorkers
â¢Water damage
â¢Improper knocking
â¢Use with non-leather balls (hard synthetic balls)
â¢Edge cracks from misuse
â¢Surface cracks due to normal wear
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Warranty claims are evaluated after physical inspection.
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WillowX reserves the right to repair or replace at its discretion.